This was my delightful customer service experience today at Safeway
Me: Hello, I'm looking for some bus passes today.
Customer service lady: (looks in drawer) We don't have any.
Me: Oh really??
Lady: Yes, after the first week they send them all back
Me: oh okay.. hmm.. I just called yesterday and was told that you guys carry them
Lady: Well it's already september so they don't sell the passes anymore
Me: I'm looking for the 10 or 20 pass packs
Lady: Ooh you're looking for bus TICKETS
Me: Aren't they the same thing?
Lady: No.
Me: (Gritting teeth).
I mean, really!! I get now that a pass could seem like just the month pass, but as a customer service person, isn't it your job to figure out what the customer wants? This is how it should have gone in my opinion...:
Me: I'm looking for some bus passes today.
Lady: What kind are you looking for? We no longer have the month passes for September but you can buy packs of individual tickets.
Would that have been so hard?? It's people like this that give me valuable learning experiences :P
So happy that you took that as a learning experience. Maybe you want to share that with the manager at Safeway? hehe
ReplyDeleteI thought about it but I didn't look at her name :P
ReplyDelete